Support
Last updated: September 8, 2026
We are here to help. Whether you have a question about your account, need help with verification, or want to report a concern, the Shamaya team will respond as quickly as we can.
Contact us
The fastest way to reach us is by email:
Please include the email address associated with your Shamaya account so we can help you faster.
Common questions
How do I complete my profile?
Sign in, go to your account, and follow the prompts to add your photo, name, and a short introduction. An admin will review your profile before it goes live.
What is the Founding 200?
The first 200 approved members receive a free first month of full community access. You can reserve your spot on the homepage.
Is my information private?
Yes. Read our Privacy Policy for full details on how we protect your data.
Community & safety
Every member agrees to our Community Guidelines before joining. If you see behaviour that violates those guidelines, please report it inside the app or email us directly.
Read our Terms of Service and Liability Waiver for more information about membership, payments, and safety.
Response time
We typically respond to support emails within 24–48 hours. For urgent safety concerns, please mark your email as urgent and we will prioritise it.